International FAIM Conference 24th : 2014 : San Antonio, TexasUniversity of Texas at San Antonio. Center for Advanced Manufacturing and Lean SystemsMachac, JanSteiner, Frantisek2022-07-112022-07-112014http://dx.doi.org/10.14809/faim.2014.1085https://hdl.handle.net/20.500.12588/1052Paper presented at the Proceedings of the 24th International Conference on Flexible Automation & Intelligent Manufacturing, held May 20-23, 2014 in San Antonio, Texas, and organized by the Center for Advanced Manufacturing and Lean Systems, University of Texas at San AntonioIncludes bibliographical referencesLow process variability and capability index might be some of customer's requirements. Therefore it is necessary to fulfil these requirements and guarantee them in the future. Since state-of-art companies that want to keep up with competitors have to consider all actions which might prevent losses or customer's dissatisfaction. This paper deals with possibilities how to decrease the process variability and satisfy customers. For process variability decrease, statistical experiments were carried out. The paper contains a case study devoted to the usage of design of experiment (DOE) in the production process. The case study reveals ways of dealing with real production problems and offers an effective treatment.en-USProcess controlManufacturing processes--Mathematical modelsConsumer satisfactionArticle