Quality measurement in the supply chain

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dc.contributorInternational FAIM Conference 24th : 2014 : San Antonio, Texas
dc.contributorUniversity of Texas at San Antonio. Center for Advanced Manufacturing and Lean Systems
dc.contributor.authorEspinoza, Omar
dc.contributor.authorBuehlmann, Urs
dc.contributor.authorBond, Brian
dc.date.accessioned2022-07-11T17:35:54Z
dc.date.available2022-07-11T17:35:54Z
dc.date.issued2014
dc.descriptionPaper presented at the Proceedings of the 24th International Conference on Flexible Automation & Intelligent Manufacturing, held May 20-23, 2014 in San Antonio, Texas, and organized by the Center for Advanced Manufacturing and Lean Systems, University of Texas at San Antonio
dc.descriptionIncludes bibliographical references
dc.description.abstractSupply Chain Management is the integration of business processes along the value chain, from suppliers to end customer. Performance measurement of these processes has so far received little attention from researchers and practitioners. This paper reports the results from a study of a discrete products supply chain and measures its performance. In particular, a case study was conducted on a wood product supply chain, with a focus on quality performance measurements. The research question was whether current practices were consistent with end customer satisfaction and if improvements were possible. Interviews with quality management personnel and onsite evaluations were conducted at all stages of the supply chain, and a new visualization tool was developed. Quantitative and qualitative analysis tools were used to evaluate current practices. Opportunities for improvement were found in external integration and information sharing between supply chain partners. Also, a need for true measures of supply chain performance measures was identified. A 5-step process to develop such metrics is proposed, and an application example is provided. The proposed supply chain performance measurement system uses Six Sigma measures and facilitates collaboration between supply chain partners and provides information that allows focusing on improvement projects more efficiently.
dc.identifier.otherhttp://dx.doi.org/10.14809/faim.2014.1119
dc.identifier.urihttps://hdl.handle.net/20.500.12588/1056
dc.language.isoen_US
dc.publisherDEStech Publications, Inc.
dc.relation.ispartofseriesProceedings of the 24th International Conference on Flexible Automation & Intelligent Manufacturing
dc.subjectBusiness logistics--Management
dc.subjectForest products industry--Production control
dc.subjectSix sigma (Quality control standard)
dc.titleQuality measurement in the supply chain
dc.typeArticle

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